Buy With Confidence - If You Don't Like It, Send it Back!
Unwanted Goods
You are entitled to return any goods for refund within 7 days from their receipt. However, we will not refund the cost of delivery unless we have supplied the goods in error. In certain circumstances we also reserve the right to claim back any fees or card processing charges incurred by the order as well as a 15% handling charge. For standard stocked products no handling charge applies.
Items returned because they are damaged, defective or incorrect
If the reason for return is faulty goods, they will be replaced or repaired as soon as possible. If the item is no longer available, it will be replaced with the nearest current equivalent of specification product. If you are returning an item because of an error on our part we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us
Guidelines When Returning Items To Us
Before returning goods to us, you must email returns@moodlights.co.uk with your name, address, description of the product and reason for return. We will then email you a Return Code (RC). This RC code must be clearly marked on the return address label.
Please do not write on the product or its inner packaging. It is your responsibility to ensure that the returned goods are packed properly and insured against loss. We cannot accept any responsibility for goods damaged in transit to us. Returned items must be complete with all original packaging with all accessories however apparently insignificant.
It will speed up the returns process if you include a copy of your invoice together with a covering letter detailing the fault (if applicable). We very strongly advise you to use a method that has a record of you sending it and requires that we have to sign for it. Failure to follow this may result in your goods being 'lost' before they reach us.
Our postal address is:
Returns Department
c/o LED Lighting Products
15 Lincoln Croft
Shenstone
Staffordshire
WS14 0ND
Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
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